Set up a dedicated offshore team unit, trained specifically on GMZ's auto sales servicing journey
GMZ Motors Newcastle, a leading automotive dealer, partnered with Ability to transform their customer experience through dedicated offshore telesales and contact center operations. By providing specialized automotive-trained agents, Ability helped GMZ achieve remarkable growth in sales, customer satisfaction, and operational efficiency.
Ability supported GMZ Motors with comprehensive BPO solutions:
Dedicated automotive telesales agents
Inbound, outbound, retention & after-sales support
Auto sales & customer retention certification
Ability delivered end-to-end automotive customer journey support:
GMZ Motors transformed from fragmented systems and long lead cycles to an AI-driven, integrated customer experience platform.
58% increase year-to-date over past 13 months
Consistent month-over-month improvement
70% faster response times reducing lead leakage
AI-enhanced follow-up systems
Higher agent productivity with structured coaching
Full-service BPO model implementation
Integrated CRM with omnichannel engagement
WhatsApp, email, video, in-app chat support
Starting as a traditional automotive dealer with fragmented systems, GMZ Motors has revolutionized its customer experience through strategic offshore partnerships. This transformation enabled the company to streamline operations, enhance customer satisfaction, and achieve remarkable growth in an increasingly competitive automotive market.
End-to-end automotive sales engine delivered
Unified CRM + Contact Center platform
60% reduction in operational costs achieved
Ability's comprehensive offshore contact center and CRM integration solutions have been instrumental in GMZ Motors' success—delivering exceptional customer experiences, optimizing operations, and driving sustainable growth in the automotive sector.
