Discover how Ability empowered a leading UAE banking institution to achieve digital transformation, optimize operations, and build a world-class fintech platform through strategic offshoring and innovative solutions.
A prominent UAE banking financial institution partnered with Ability to undergo comprehensive digital transformation. Through strategic offshoring, AI-driven solutions, and operational excellence, we helped transform their customer experience, reduce costs by 50%, and launch innovative fintech capabilities.
Three key transformation areas:
400% sales and 130% retention improvement through teams
24/7 support for fraud control, card operations, and deposits
Custom CRM, AI chatbots, and cybersecurity legacy systems
The institution strategically leveraged Ability's offshore model to reduce operational costs by 50% while scaling teams efficiently across call center operations, banking processes, and digital infrastructure management.
Ability deployed specialized teams across critical functions, including:
Through strategic offshoring and process optimization, the institution achieved remarkable results: 50% cost reduction, 400% increase in ENR sales, 130% improvement in retention rates, and Google review ratings improved from 2.0 to 3.5 stars.
Google reviews improved from 2.0 to 3.5 stars with 88% CSAT scores.
50% cost reduction with 79% First Call Resolution rates.
400% increase in ENR sales with enhanced retention strategies.
When this UAE banking institution first partnered with Ability, they were struggling with legacy systems, high operational costs, and declining customer satisfaction. Today, they stand as a digitally transformed financial services leader with optimized operations and enhanced customer experience.
Round-the-clock support across all functions.
Modern CRM and AI-powered customer engagement.
Ability's comprehensive approach encompassed strategic offshoring, digital transformation, cybersecurity enhancement, and operational excellence. Through our partnership, the institution not only reduced costs significantly but also improved service quality, customer satisfaction, and positioned themselves for future growth in the competitive fintech landscape.
